- How can account details be changed?
Changes to your address or bank details should be sent via the contact form to our support team.
- From when can events be sold?
After submitting your registration, our sales team will process your request. In the meantime, please add your bank details in your account and therefore prepare everything for later event settlement. As soon as you receive confirmation of your registration from us, you can publish your events for sale.
- Which data still needs to be added?
You can add and save your bank details in the «My Profile» section. To do this, click on your user name in the menu or directly on «My Profile». Here you will find the data for your registration request and the input form for your bank details.
- Which data must be stored in the event information area?
In the first step of creating an event, you define the framework data and description of your event. Event title: In addition to the title, you can also use the header and subtitle for further information such as the programme title, presenters, etc.
To make the initial creation easy for recurring events, you can inherit images and text data out of your event series.
- How to set event date and time?
Define the date and time of your event. You can also define an access time.
- How simple is adding a venue?
First check whether your venue is already available in the list. To do this, simply enter the name or city into the search box and display the results. Can't find your venue? Then click «Create new venue» and enter the desired address.
- How can different price levels be set?
Alongside the «Normal price» per seating area, you can add other price levels, each with an individual designation. These price variants can be used, for example, for VIP, Early-Bird tickets or discounts. You can save up to 10 different price levels.
As an option, every price level can be offered with a limited term or a freely selectable ticket allocation.
- How does price calculation work?
The sales prices you define form the basis of the ticket fees and settlement after the event. Simply enter the sales prices and the basic prices (= the promoters revenue) are calculated completely automatically. Or enter the sales price and the basic price will be calculated automatically.
- What do I need to be aware of when specifying rights of use?
Integrating information of the copyright owner (photographer, designer, etc.) is optional.
Please ensure that you unequivocally hold the required rights for the intended purpose (e.g. through a contractual agreement with the relevant rights holder).
- Which image formats will be best?
In Media, upload an image for your ticket shop (rectangular in 16:9 format) and an image for presentation in the oeticket network (square). Save a picture, ideally uploaded as a png or jpg file.
For optimum display of the rectangular image, it should be uploaded in the format 1920 x 1080 pixels. The ideal size for the square image is 500 x 500 pixels.
- How to publish an event?
After you have provided all the event details, simply click on «Publish» and check all the information.
You event is not published until you click on «Confirm». Selling can then start immediately in your ticket shop.
Alternatively, you can also change the event status in the event view of your saved event to «Publish», check the event details again and then confirm.
- Publish event despite giving start of advanced selling?
If you have added a date for the start of advance selling to your event, customers can only buy tickets from this time on. You should therefore publish your event ideally immediately after completing your entry, so that you can deal completely with further organization – ticket selling will then start automatically at the set time without any need for manual intervention on your part.
Important: Advance selling will only start automatically for an event with the status «Published»!
- When is the event, including the picture and descriptive text, available on oeticket.com?
As soon as you have published the event and enabled the oeticket network option, the event is processed promptly by our e-commerce team, which includes a (quality) check of the content. It is important that your image allows square cropping and that you have not integrated any text into it.
- When is the event available at oeticket.com?
As soon as you have published the event and enabled the oeticket network option, the event is processed promptly by our e-commerce team, which includes a (quality) check of the content.
As a rule, your event will appear on oeticket.com the following day, and it can be booked from that date.
- From when are tickets available in the outlets?
As soon as you have published the event and enabled the oeticket network option, the tickets will also be available to the reservation offices after a brief update period.
- How can sales be stopped?
To stop sales manually, click on «Edit event». In the «Schedule»-Area, you can set dates for «Sales start» and «Sales end». Now you choose a time-slot just a few minutes in the future and save these changes. The sales will now be automatically stopped by reaching that time.
You must leave your event in the «Published» status in order to ensure that you can carry out admissions easily using the EVENTIM.Access Scan App.
- How can sales be blocked temporarily?
Select the event you wish to block from the list of «Published events» and open the event details page. Reverse the release of this event by setting the status from «Published» to «Blocked» in the drop-down list at the top right and confirming your action. If sales can be restarted, select the «Published» status in the same way.
Note: If your event is in the «Blocked» status, no access checks can be carried out with the Scan App, since all the tickets are notified as «invalid».
- How can sales be started?
If you have provided all of the information about the event and tickets, you can use the «Publish» button to start sales via your online shop. If the oeticket network is enabled simultaneously, the event will also be available to outlets after a brief update period. Processing by our e-commerce team therefore takes place in real time, so that your event can also be booked on oeticket.com.
- What sales channels are available?
Use beside the ticket shop the selling power of the oeticket network, which includes the oeticket.com internet platform and all of the familiar reservation offices nationwide.
- How can the number of tickets for sale be changed?
Select the relevant event from the list of «Published events» and open the event details page. Click on the drop-down list for the «Edit event» button at the top right to edit all event information.
Now you can either limit the various price levels (save under «Prices») or limit the entire area (find it under «Location»).
Important: If you are working with a limit on price levels, always check the saved allocations in the price level and location if you are increasing the allocation.
- How can data be changed even after an event has been published?
Select the relevant event from the list of «Published events» and open the event details page. Clicking the «Edit» button at the top right shows first of all the event information and then clicking «Save and continue» shows the ticket information. Changes are basically possible, however they do not apply to tickets that have already been sold. This should especially be borne in mind when making subsequent price changes.
- How can I change my event to a different venue?
To change your event to a different location, please follow the following steps:
- Contact us via the contact form to let us know about the change. Afterwards we will inform your customers.
- Add another hint in the beginning of your event text «Attention, the location of this event was changed to XXX. All tickets remain valid».
- Set the limit of available tickets equal to the number of actual sold tickets.
- Please create a new event in the new location and publish that.
Please note: We can not contact customers who bought their tickets at a box office to inform them.
- How can I move my event to a different date?
To move your event to another date select the relevant event from the list of «Published events» and open the event details page. Click on the drop-down list for the «Edit event» button at the top right and simply change the event date within the «schedule» area.
After saving the changes, we will inform all customers that can be reached about the changes.
- What do I need to be aware of if an event is cancelled?
If your event cannot go ahead and has to be cancelled, please take the event off sale immediately. Select the event affected from the list of «Published events», open the event details page and in the drop-down list at the top right set the status to «Cancelled».
Once this status changes, any tickets already sold can be cancelled , the customers informed (except for customers who bought tickets via an advanced ticket office) and refunds made to end customers.
Cancelled events cannot be published again.
- How can customers of advanced ticket offices return their tickets if an event is cancelled?
Unfortunately, because we do not have any contact data for these customers, we cannot reach them. Customers can return the tickets at the ticket office.
- How is the online shop integrated into your website?
After publishing your event, the «To the online shop» button takes you directly to the relevant event page in your online shop. Simply integrate this link into your website and you can start selling your first tickets.
Alternatively, you can also link to the summary of all your events. To do this, in an online shop for your event, just click at the bottom left on «Select event» to view all the events that you have published.
All new events are automatically added to this summary.
- Which types of delivery are available in the online shop?
Immediately after their booking, your customers receive a print@home ticket as a PDF file via e-mail or also directly for downloading on the order confirmation page.
- Which payment types are available?
Your customers can pay by credit card or "Sofort".
- Who can your customers contact if they have questions about their order?
For enquiries about order and payment processing, your customers can contact our support team via the contact form in the online shop.
- What happens after the event?
After holding your event, give us your approval to start the settlement process. To do this, choose the relevant event from the list of «Expired events», open the event details page and set the status to «Finished» in the drop-down list at the top right. When the event is finished, no further bookings, and in particular cancellations, are possible.
- When will my event be settled and paid out?
If you have set the status of your event to «Finished», settlement will take place within 5 working days. For pay-outs, we will use your bank details which you have stored under «My Profile».
Cancelled or postponed events are not included in this and will only be billed once any cancellation claims on the part of ticket buyers have been resolved.
- How do I get my settlement?
We will send you your settlement via email to the emailadress stored unter «My Profile».
- Who should I contact if I have queries about settlement?
If you have any queries about settlement and pay-outs, our support team will be happy to help. Simply send us your enquiry and event details via the contact form.
- What is an event series?
You can use an event series if you have an identical event on different dates. With this feature you can automatically apply several event data in each of the event dates without any manual tasks. Therefore you can either apply event description, location and / or the event images.
You personally decide which of these elements may be applied to every event.
- Which events should be created in an event series?
Basicly this feature helps you to organize recurring events that take place on different dates. You only need to fill in the event details once and can apply them to all event dates.
Admission via Scan App
- How does access control work?
Every ticket has a unique barcode or QR-Code, that can be scanned with our free Scan App. After scanning a ticket, there will be a pop up that shows you whether the ticket is valid or not.
- What are the system requirements for the app?
Android: At least Android 4.0
iOS: At least iOS 7.0
- How to configure the Scan App?
First click on «Admission» in your oeticket account and download either the config PDF of a specific event or of all your events within the next 30 days. Then open the EVENTIM.Access Scan App on your mobile device and scan just one of the recently downloaded QR codes with each device.
Attention: After the configuration has succeeded, you need to synchronize the ticket data. This process can only be started within 12 hours before the event date. For downloading ticket data, your mobile device has to be connected to the internet.
- How does the ticket validation process work?
After successfully configuring the Scan App and downloading the barcodes, you have the ticket data of every consumer in your Scan App. During scanning, the app checks whether the ticket is valid and if it has been already redeemed. If the ticket is valid and has not yet been redeemed, then the message «Ok, Zutritt gewährt» will appear.
If the barcode is illegible, you can also enter it manually. Simple tap on the keyboard on the upper edge of the app, enter the barcode manually and confirm with «Ok».
- Is it possible to scan offline?
Sure, there is no need to have an internet connection while scanning. But please note, that it’s necessary to be online within the configuration process.
In addition to that: If you are scanning offline with more than one device, the devices won’t be able to synchronize the already scanned tickets to each other.
- When can I start to synchronize the ticket data?
The synchronization can only be done within 12 hours before the event start.
To make sure, that the process will succeed, please connect your mobile device to a wifi.
If you prefer to scan offline, please make sure not to start the synchronization before the ticket sale is finished.